Frequently Asked Questions

Why should I pick SSOR? There’s another place closer to work/home that’s more convenient.

You should choose SSOR because we promise results quickly. You won’t have months of endless physical therapy and you won’t be passed around among a host of people. You’ll have a plan in place from the day you start and you’ll know the “hows” and “whys” of your condition.

We won’t try and squeeze more money or visits out of you either – you’ll get what you need. Your time is valuable and we won’t be wasteful. Furthermore, we acknowledge money may be tight for your family. We have families of our own and respect people’s financial needs. We’ll design a program that most suits your financial and personal needs and interests. If you’re still not sure, check out our many happy customers on our Testimonials page or check out our reviews on Google. We’re confident that we’re your best choice and we hope you’ll let us earn that confidence.

I want to come to you for physical therapy. How does that process work?

As of July 1, 2013, you no longer need a physician referral to come to physical therapy in the state of Kansas. Therefore, if you need physical therapy, just give us a call and we’ll get you in promptly. We also welcome patients that have seen their physician and have a prescription for physical therapy. This is particularly useful if you have had surgery recently and have specific instructions from your doctor. If you aren’t sure if physical therapy will help you or if you don’t want to delay being seen by a medical physician, we offer free 15-minute screenings.

What areas do you serve?

We provide physical therapy services to patients from many areas including (but not limited to): Overland Park, Prairie Village, Olathe, Lenexa, Martin City, Leawood, Mission, Mission Hills, Fairway, and Country Club Plaza.

Do you accept Medicare? How about Medicaid?

We are happy to accommodate our patients on Medicare; however, we do not accept Medicaid at this time.

What should I bring to my first visit?

In order to facilitate timely service, please bring the PT prescription from your physician if you have one, your driver’s license, and insurance card. In addition, it would help if you download and complete the forms available on our Patient Information page ahead of time and bring them to your visit.

What should I wear to physical therapy?

In order to provide a thorough evaluation, it is best to wear loose, comfortable clothes. If you have a lower extremity injury, shorts are very helpful. If we are evaluating and treating you for an upper extremity condition, a t-shirt and/or a sports bra is helpful.

How long will my appointments be?

Your appointments are individually-based on availability, your diagnosis, and what you and your therapist deem necessary for treatment. Because we understand insurance limitations, we will work with you to devise a treatment structure that best suits your needs. In general, expect about 45 minutes to an hour per treatment session.

What is your cancellation policy?

We understand that circumstances change and you may need to cancel or reschedule your appointments. We respectfully request as much notice as possible so we can provide that time to another person if needed. If there is a pattern of no-shows or cancellations, your physician will be notified and you may be discharged from our care. This will be handled on a case-by-case basis.

My child is under 18 years old. Do I have to be at every appointment?

If your child is under 18 years of age, please be present for the first visit to sign forms and authorize us to treat him or her. Following the first visit, your presence is not necessary.

My co-pay is too high. What can I do?

At SSOR, we completely understand the limitations that people have with their insurance plans. We will work with you to develop a treatment plan that best suits your needs and can set up payment plans for you that meet your budgetary needs. Typically in these situations, the patient will have a greater responsibility to properly execute the treatment plan at home. Be assured that your physical therapist will be with you every step of the way.

SSOR is out of my insurance network. What should I do?

SSOR is in-network with Blue Cross/Blue Shield, Humana, Medicare, and United Health Care. If you have another provider, we offer a cash-pay option. We highly encourage you to submit your claims anyway if you pay cash. Some insurance companies will reimburse you. Your first visit is $110, and most patients who pay cash do 30-minute sessions after and those are $60. However, we can adjust for each individual patient’s needs.

We are very sensitive to the financial constraints that health care can put on families. Because our expertise is orthopedics and sports, we assure you that your treatment plan will be effective and evidence-based; therefore, you will only get the PT you need. Further, we will work very hard to educate you on a home plan so you can do your program independently. Many patients go to in-network providers and pay months of co-pays and have little to no results. We will get you results quickly at SSOR. The value of our care will be evident to you within a couple of weeks.

We believe the value of our services is worthwhile because your program will be individualized and you will not be passed around from provider to provider. If you do choose not to use us for your physical therapy needs, let us help you find in-network providers that will best suit your needs.

Who is the ideal patient for treatment at SSOR?

We are experts in musculoskeletal physical therapy. Therefore, you are ideal for us (and we for you!) if you meet any of these criteria:

      • You have generalized pain of the spine or extremities
      • You have a post-operative condition of the spine or extremities
      • You are motivated to take charge of your pain or limitations and want to take personal responsibility for your condition, but don’t know what you need to be successful
      • You previously had physical therapy with limited or no success – we are confident our approach and perspective will re-engage you in the physical therapy process
      • You are a competitive athlete or “weekend warrior” who wants to get back to sports at the highest level possible with the least amount of risk for re-injury
      • You expect more from your physical therapy experience than just hot packs, ultrasound, electrical stimulation, and massage
      • You are goal oriented and expect results quickly